Welcome to Hair City Newcastle. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing or using this website, you agree to be bound by these terms. If you do not agree, please do not use our website.
1. About Us
This website is operated by Hair City Newcastle.
Throughout the site, the terms “we”, “us”, and “our” refer to Hair City Newcastle.
2. Eligibility
By using this website, you confirm that:
You are at least 18 years old, or
You have permission from a parent or legal guardian
3. Products & Services
All products are subject to availability.
We reserve the right to discontinue or modify products at any time without notice.
Product descriptions, images, and prices are provided as accurately as possible, but slight variations may occur.
4. Pricing & Payments
All prices are displayed in GBP (£) unless stated otherwise.
Prices may change at any time without notice.
Payments are processed securely through third-party payment providers.
We do not store your payment card details.
5. Orders
Placing an order constitutes an offer to purchase.
Orders are subject to acceptance and availability.
We reserve the right to refuse or cancel orders at our discretion, including suspected fraud or pricing errors.
Once an order is placed, changes or cancellations may not be possible.
6. Shipping & Delivery
Delivery times are estimates and may vary.
We are not responsible for delays caused by couriers, customs, or unforeseen circumstances.
Risk of loss passes to you upon delivery.
7. Returns & Refunds
We accept returns in accordance with UK consumer law.
Products must be unused, unopened, and in original packaging.
Certain items (e.g. hygiene or personal care products) may be non-returnable for health and safety reasons.
Refunds will be issued to the original payment method once approved.
Shipping costs are non-refundable unless the item is faulty.
8. Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us promptly with:
Order number
Description of the issue
Photos (if applicable)
We will arrange a replacement or refund where appropriate.
9. User Accounts
You are responsible for maintaining the confidentiality of your account details.
You agree to provide accurate and complete information.
We reserve the right to suspend or terminate accounts for misuse or breach of these terms.
10. Intellectual Property
All content on this website, including text, images, logos, graphics, and design, is the property of Hair City Newcastle or its licensors.
You may not copy, reproduce, distribute, or exploit any content without prior written permission.
11. Prohibited Use
You must not use this website to:
Engage in unlawful or fraudulent activity
Transmit malware or harmful code
Attempt to gain unauthorised access to the website or systems
Infringe intellectual property rights
12. Limitation of Liability
To the fullest extent permitted by law:
We shall not be liable for indirect, incidental, or consequential damages.
Our total liability shall not exceed the amount paid for the product in question.
Nothing in these terms limits your statutory consumer rights.
13. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their content, policies, or practices.
14. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your personal data.
15. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect once posted on this page.
16. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.
17. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
Email: haircitynewcastle@gmail.com
Address: 55-57 Clayton Street, Newcastle upon Tyne, United Kingdom
