At Hair City Newcastle, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to that information.
By using our website and services, you agree to the collection and use of your data in accordance with this policy.
1. Information We Collect
1.1 Personal Information You Provide
We may collect personal information when you:
Create an account
Place an order
Subscribe to our newsletter
Contact customer support
Examples of personal data we collect:
Name
Email address
Phone number
Billing and shipping address
Payment details (processed securely through third-party payment processors)
Account login details
1.2 Automatically Collected Information
We may automatically collect certain information from your device using cookies, tracking pixels, and similar technologies. This may include:
IP address
Browser type
Device type
Pages visited
Referring/exit pages
Date and time stamps
Clickstream data
1.3 Third-Party Data
We may receive information about you from third-party partners and analytics providers.
2. How We Use Your Information
We use your data for the following purposes:
To process and fulfill orders
To manage your account
To communicate with you about orders, promotions, updates
To personalise your shopping experience
To improve our products, services, and website performance
To prevent fraud and ensure online security
To comply with legal obligations
3. Legal Basis for Processing (GDPR)
Under the UK GDPR and Data Protection Act 2018, we process your personal data based on:
Contractual necessity: To fulfil orders and manage accounts
Consent: For marketing communications (where you have opted in)
Legitimate interests: For analytics, fraud prevention, and site improvement
Legal obligation: Compliance with applicable law
4. Sharing Your Information
We do not sell your personal data.
We may share your information with:
Service providers who support order processing and delivery
Payment processors (e.g., Stripe, PayPal) to securely handle payments
Analytics and marketing partners
Legal authorities when required by law, regulation, legal process, or public authorities
We require all third parties to protect your data in accordance with applicable laws.
5. Cookies and Tracking Technologies
Our site uses cookies and similar tools to:
Remember your preferences
Provide essential site functions
Analyse site usage
Deliver tailored marketing
You can manage cookie preferences through your browser settings or via on-site cookie controls where available.
6. Marketing Communications
We may send you marketing emails about products, offers, and promotions.
You can opt out at any time by:
Clicking the unsubscribe link in emails
Contacting us directly
7. Your Rights
Under applicable data protection laws, you have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict processing
Object to processing
Data portability
Withdraw consent at any time
To exercise any of these rights, contact us using the details below.
8. Data Retention
We retain your personal information only as long as necessary for:
Fulfilling the purposes outlined in this policy
Complying with legal obligations
Resolving disputes and enforcing our policies
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration.
However, no system is completely secure and we cannot guarantee absolute protection.
10. International Transfers
If we transfer your data outside the UK or EEA, we ensure appropriate safeguards are in place (e.g., standard contractual clauses, adequacy decisions) to protect your information.
11. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
12. Children’s Privacy
Our services are intended for users aged 16 years or older. We do not knowingly collect personal data from children under this age.
13. Changes to This Policy
We may update this policy from time to time. We will notify you by posting the updated version on this page with a revised “Last Updated” date.
14. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or your personal data:
Email: haircitynewcastle@gmail.com
Address: 55-57 Clayton Street, Newcastle upon Tyne, United Kingdom
